Purchasing Conditions

  • IN STORE RETURNS & EXCHANGES

    Bring you item to our Miami Outlet Showroom Store in the U.S and recieve a refund instantly.

    Free

  • MAIL-IN RETURNS & EXCHANGES

    Print a label to ship your items back to us and allow up to 7-10 business days to process the refund.
    Request Return label: info@meninastep.com

    $8.50 Shipping Fee

  • EXCHANGES

    Need a different size or color? We offer free exchanges through mail.

    Free

RETURNS & EXCHANGES

If you are not satisfied with your purchase, please follow our guidelines for returns:
– Merchandise must be returned in its original condition, in its original box or packaging, and unworn.
– We are not responsible for damages that occur during care or alteration of an item
– To ensure satisfaction, all orders are inspected before they are shipped.

In-Store Returns FREE
Online Returns $8.50 Shipping Fee
Request Return label: info@meninastep.com
Exchanges FREE

SHIPPING & DELIVERY

We aim to get your products to you as soon as possible!

We process and ship orders Monday through Friday excluding weekends and holidays from 10am to 6pm. Shipping times vary but most orders ship within 1-2 business days of the order being placed. All in stock orders ship immediately. Orders containing more than one item may ship in multiple packages and may ship on different dates. An email with tracking number will be sent after the order has been shipped. The cost of shipping will not be refunded in case of returns or exchanges. Please do not hesitate to contact regarding any special shipping requests or changes that need to be made.

Menina Step is not responsible for shipping delays caused by third party companies such as USPS.